Securitas Healthcare recalled 5,627 Arial 900 MHz Call Stations on December 8, 2025. A firmware issue may prevent low battery alerts from being transmitted, posing a risk. Affected devices were sold worldwide, including the US and Canada.
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Securitas Healthcare LLC or your healthcare provider for instructions. Notification method: Letter
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The Arial 900 MHz Call Station is a medical device used for emergency communication in healthcare settings. It is critical for alerting healthcare providers in emergencies.
The firmware issue prevents the device from sending low battery alerts, which can lead to unexpected battery failure and loss of emergency communication capabilities.
This recall is not part of a broader industry pattern.
Failure to receive low battery alerts could put users in danger by leaving them without emergency communication when it is needed most.
The model number and firmware version can typically be found on the device's label or in the user manual.
The refund processing timeline is expected to be 4-8 weeks after the return is initiated.
Keep a copy of your recall notification letter and any correspondence with the manufacturer for your records.
The recall involves Arial 900 MHz Call Station, Model Number CSK200-900, Firmware version 1.6.3. These units were sold from January 1, 2023, to June 26, 2024.
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