MedicalCommunications GmbH recalled 474 units of HEYEX PACS software on September 9, 2025. The software may inaccurately report measured values, posing risks to patient care. Users should stop using the software immediately and follow recall instructions.
Potential that the measured value may be smaller than the actual area.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact MedicalCommunications GmbH or your healthcare provider for instructions. Notification method: E-Mail
The recall involves the Ashvins variant HEYEX 2 / HEYEX PACS software, with versions ranging from 2.6.0 (Build 2088) to 2.6.8 (Build 2220). The software was distributed nationwide in the United States.
The software may report measured values that are smaller than the actual area. This could lead to misdiagnosis or incorrect treatment decisions, posing serious risks to patient safety.
As of the recall date, there have been no reported injuries or incidents associated with the software malfunction. However, the potential for harm remains high.
Patients and healthcare providers must stop using the HEYEX PACS software immediately. Follow the manufacturer’s recall instructions by contacting MedicalCommunications GmbH or your healthcare provider.
For further assistance, reach MedicalCommunications GmbH via email as provided in the recall notification.
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