MEDIUM

DT Swiss Recalls Carbon Wheels Over Crash Hazard Affecting 2740000 ID Codes and Higher (2025)

DT Swiss recalled carbon road wheels sold aftermarket and on high-end bikes due to a wheel integrity defect that can cause a crash. The recall covers wheels with DT Swiss ID codes of 2740000 or higher. DT Swiss provided a replacement remedy. Consumers should stop riding recalled wheels and contact DT Swiss for a replacement.

Quick Facts at a Glance

Recall Date
August 28, 2025
Hazard Level
MEDIUM
Brand
DT Swiss
Category
Sports & Recreation
Sold At
Multiple Retailers
At-Risk Groups
GENERAL, PREGNANT, PREGNANT

Product Images

Recalled DT Swiss Carbon Fiber Road Wheels
Recalled DT Swiss Carbon Fiber Road Wheels

Hazard Information

A defect in the wheel can compromise the wheel's structural integrity, posing a crash hazard.

What You Should Do

DT Swiss toll-free at 800-000-1994 from 8:30 a.m. to 3:30 p.m. MT Monday through Friday, email at Recall@dtswiss.com, or online at https://www.dtswiss.com/recall or www.dtswiss.com and click on "Recall" at the bottom of the page for more information.. Consumers should stop using the recalled wheels and contact DT Swiss to coordinate a replacement. Consumers should register the recalled wheels with DT Swiss at www.dtswiss.com/recall.. Available options: Replace

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About This Product

DT Swiss carbon road wheels are used to improve performance in high-end road bicycles, offered aftermarket and as OE components on premium brands.

Why This Is Dangerous

A defect in the wheel can compromise structural integrity, increasing crash risk during riding. The issue is related to the wheel's construction and ID code labeling.

Industry Context

This recall is not described as part of a broader industry pattern in the provided data.

Real-World Impact

Riders could experience a higher crash risk if affected wheels fail during use; replacement is free and coordinated by DT Swiss.

Practical Guidance

How to identify if yours is affected

  1. Check the wheel rim outside label for 'DT Swiss ID' and a 7-digit code.
  2. If ID code is 2740000 or higher, the wheel is recalled.
  3. Record the model code on the wheel (ERC 35mm/45mm, CRC 35mm/45mm, HEC 35mm/45mm, ARC 50mm/55mm/65mm).

Where to find product info

DT Swiss recall page at https://www.dtswiss.com/recall or bottom of www.dtswiss.com labeled Recall.

What timeline to expect

Replacement timelines vary; expect instructions after registration at www.dtswiss.com/recall.

If the manufacturer is unresponsive

  • Document all contact attempts
  • Request confirmation and a written timeline
  • Escalate to consumer protection if needed

How to prevent similar issues

  • Always check wheel ID code before installation
  • Follow DT Swiss recall announcements on their site
  • Consider professional bike shop installation and maintenance

Documentation advice

Keep purchase receipts, photos of the label, and correspondence with DT Swiss

Product Details

Brand: DT Swiss. Product: Carbon Fiber Road Wheels. Model codes: ERC 35mm/45mm, CRC 35mm/45mm, HEC 35mm/45mm, ARC 50mm/55mm/65mm. Sold aftermarket and as original equipment on various high-end road bicycles. DT Swiss ID code on rim label, format DT Swiss ID followed by a 7-digit code. Affected if ID code is 2740000 or higher. Recall date: 2025-08-28. Status: ACTIVE.

Reported Incidents

No incidents or injuries have been reported in the provided data.

Key Facts

  • DT Swiss ID 2740000+ affected
  • Wheels affected across ERC, CRC, HEC, ARC lines
  • Replacement options available
  • Active recall as of 2025-08-29

Browse More Recalls

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: How to Get Refunds and Replacements

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Safety Assessment

Risk LevelMEDIUM
Severity Score
6/ 10
Affected Groups
GENERALPREGNANTPREGNANTPETS
Injury Types
CRUSHINGFALLOTHER

Product Details

Model Numbers
ERC 35mm/45mm
CRC 35mm/45mm
HEC 35mm/45mm
ARC 50mm/55mm/65mm
Report Date
August 29, 2025
Recall Status
ACTIVE

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