Johnson Health Tech expanded its recall of Matrix and Vision treadmills due to fire hazards. The affected models include T30, TF30, T50, TF50, T75, and others. Consumers should stop using these treadmills immediately and check for a power cord bracket.
The power cord can become loose from the treadmill's power socket, posing a fire hazard.
Consumers should stop using the product immediately. Johnson Health Tech North America toll-free at 800-211-4590 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at retailpowercord@johnsonfit.com or online at https://matrixhomefitness.com/recalls or at https://www.visionfitness.com/eng/recalls and click on "Recalls" for more information.. Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate consumer participation in this recall, the installation of the replacement power cord does not require any tools.. Available options: Repair
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The recalled treadmills are popular for home fitness and commercial use, providing a reliable option for cardiovascular workouts. They feature a durable running platform and are often used in gyms and personal training settings.
The design flaw allows the power cord to detach, which can lead to overheating and potential fires if not addressed. The absence of a power cord bracket exacerbates this issue.
This recall is part of a broader industry pattern of safety concerns related to treadmill electrical components.
Consumers may face safety risks and inconveniences while waiting for replacements. The fire hazard poses a serious concern that requires immediate consumer action.
The model and serial number can be found on the lower front crossbar near the power switch.
Expect a 4-6 week timeline for receiving the replacement power cord after contacting the manufacturer.
Keep records of your purchase, any correspondence with the manufacturer, and photos of the treadmill for your records.
The recall includes Matrix models T30, TF30, T50, TF50, T75, and Vision models T9800, TF20, T40, T80. These treadmills have a running platform of 60 inches by 20 inches and were sold from June 2007 through January 2024 for $2,100 to $8,100.
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