Trividia Health recalled 1,001,534 TRUE METRIX PRO owner’s booklets used with glucose meters distributed worldwide through multiple retailers. The labeling fails to clearly warn that an E-5 error could indicate very high blood glucose and does not emphasize immediate actions. Consumers should stop using the device and follow manufacturer recall instructions by letter, contacting Trividia Health or
The system labeling (user manual and online labeling) did not provide adequate directions for lay users to act on the E-5 error code. The error code description and recommended actions for the E-5 error code in the labeling do not: (a) clearly emphasize that an E-5 error code could represent a very high blood glucose level, and (b) prominently convey the appropriate immediate actions, such as contacting a healthcare professional. This could lead to a delay in treatment if the user does not seek medical attention immediately when receiving an E-5 error code and experiencing symptoms of high glucose.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Trividia Health, Inc. or your healthcare provider for instructions. Notification method: Letter
Get instant alerts for Health & Personal Care recalls
Be the first to know. Free instant alerts to your inbox.
TRUE METRIX PRO is a blood glucose measurement device used by patients to monitor glucose levels. The recall concerns the owner’s booklet and instructions for use supplied with these devices.
The labeling does not clearly communicate that the E-5 error could reflect a dangerously high glucose level or the immediate actions required. This ambiguity could delay medical care for patients experiencing high glucose symptoms.
This recall is not described as part of a broader industry safety pattern.
Consumers may face delays in treatment if they misinterpret E-5 errors and fail to seek medical attention promptly.
Owner’s Booklet/IFU for TRUE METRIX PRO devices; model numbers listed above.
Timeline for refunds or replacements not specified in available material.
Save recall notices, communications, and any correspondence with the manufacturer. Photograph the device labeling and store proof of purchase if available.
Model numbers: RE4H01P-40, RE4H01P-43, RE4212P-00, RE4099P-40, RE4099P-43, RE4051P-00, RE4068P-01, RE4TVHP03 Rev 56, RE4SUNP03 Rev 56. Where sold: Worldwide distribution including US, Puerto Rico, Mexico, United Kingdom, Jamaica, Trinidad & Tobago, and Australia. When sold: Unknown. Price: Unknown.
No injuries or incidents have been reported.
Not sure what to do next? Our guide walks you through the process step by step.
Read: What to Do When You Find a Recalled ProductGet instant alerts for recalls that affect you. Free forever.
Mazda North American Operations is recalling 2024 CX-90 and 2025 CX-70 SUVs sold through Mazda dealers. The PCM and ECM software can illuminate malfunction indicator lights and cause a loss of drive power, increasing crash risk. Owner notification letters were mailed December 19, 2024, and Mazda will reprogram the PCM and ECM at no charge.
Mazda North American Operations recalls 2025 Mazda CX-70 plug-in hybrids as software issues in the inverter may cause the malfunction indicator lights to illuminate and a loss of drive power in EV mode. Dealers will update inverter software at no cost. Letters were mailed December 19, 2024.
Mazda North American Operations recalls certain 2024-2025 CX-90 and 2025 CX-70 vehicles with a Dash ESU due to startup function failures. Software reprogramming will remedy the issue at no charge. Owner notices were mailed December 18, 2024. Contact Mazda at 1-800-222-5500 Option 6. NHTSA ID 24V814000.
Subaru recalls 2025 Forester vehicles due to potentially loose child seat anchor bolts. Dealers will inspect and tighten bolts at no charge. Owner letters are expected August 15, 2025. Contact Subaru at 1-844-373-6614. Recall number WRC-25.
Nissan recalls 2025 Pathfinder, Murano and INFINITI QX60 for front brake caliper weakness that could fail. Dealers will inspect and replace calipers as needed, free of charge. Letters sent May 9, 2025. Contact Nissan or INFINITI for remedies.
Mazda North American Operations is recalling 2025 CX-50 Hybrid and CX-50 SUVs sold through Mazda dealers. Incorrectly configured restraint-control software may cause the air bag to deploy improperly. Owner notification letters are expected to be mailed August 17, 2025.
Nissan North America is recalling certain 2025 Nissan Kicks vehicles sold through Nissan dealers nationwide. The certification label may print incorrect GVWR and GAWR values, risking overload. Some SR trims with a 19-inch wheel package may display an incorrect wheel size on the label, and owners should contact their Nissan dealer to arrange replacement labels.
Chrysler is recalling 2024-2025 Pacifica minivans after a radio installed during production could fail to display the rearview camera image. Dealers will replace the radio at no cost. Owner letters were mailed August 7, 2025. Contact Chrysler customer service at 800-853-1403 for details.