Philips Healthcare recalled 35 Incisive CT scanners on December 3, 2025. The devices may produce incomplete scans due to an unstable connection inside the floating sensor. Healthcare providers must stop using these devices immediately and follow recall instructions.
Potential for incomplete scan due to unstable connection inside of floating sensor.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips Healthcare (Suzhou) Co., Ltd. or your healthcare provider for instructions
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The Philips Incisive CT is a medical imaging device used for diagnostic purposes in healthcare settings. Healthcare providers rely on it for accurate imaging to diagnose various medical conditions.
The device may produce incomplete scans due to an unstable connection inside the floating sensor, which could lead to misdiagnosis and improper treatment.
This recall is not part of a broader industry pattern.
Patients may face delays in diagnosis and treatment due to the unavailability of the device, which is crucial for imaging in medical facilities.
Serial numbers can typically be found on the back or bottom of the device, or in the user manual.
Expect a refund or replacement processing time of approximately 4-6 weeks after contacting Philips.
Keep copies of receipts, correspondence with Philips, and any documentation related to the recall for future reference.
The recall affects 35 Philips Incisive CT scanners distributed in the U.S. and U.S. territories. The devices were distributed prior to the recall date of December 3, 2025.
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