Philips recalled 38 Allura Xper FD10C systems on December 15, 2025, due to a potential electrical hazard. The drip tray beneath the cooling unit may not have been properly installed, risking coolant contact with electrical components. This could lead to electrical shorts and system shutdowns.
Philips has identified that in a limited number of impacted systems the drip tray beneath the cooling unit was not installed under previous field corrections, or evidence of the implementation was not adequately documented. If it is not installed, there is a potential for coolant liquid to contact electrical components. This could lead to electrical short-circuits, which may trigger system fuses and result in system shutdown.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact PHILIPS MEDICAL SYSTEMS NEDERLAND B.V. or your healthcare provider for instructions. Notification method: Letter
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The Allura Xper FD10C is a medical imaging system used primarily in healthcare settings for diagnostic procedures. Healthcare providers rely on this device for accurate imaging to guide treatment decisions.
The hazard arises if the drip tray beneath the cooling unit is not installed, which can lead to coolant leaking onto electrical components. This presents a serious risk of electrical shorts, potentially compromising the device's functionality and patient safety.
This recall is not part of a broader industry pattern.
Consumers using the Allura Xper FD10C face a high risk of system failure due to potential coolant leaks. Immediate action is necessary to ensure patient safety and prevent operational disruptions.
The model and serial numbers are typically located on the identification label on the back or bottom of the device.
Expect a response from Philips regarding a refund or replacement within 4-6 weeks after contacting them.
Keep all receipts, correspondence with the manufacturer, and any notes from phone calls regarding the recall as records.
The recalled product is the Allura Xper FD10C, model number 722001. It was distributed worldwide, including the United States and several countries across Europe, Asia, and South America. Exact serial numbers affected include 166, 181, 153, 274, 296, 267, 206, 247, 161, 282, 213, 284, 103, 199, 129, 95, and 299.
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