Pivotal Health Solutions is recalling 34 Quantum Q400 intersegmental heated massage tables sold nationwide in the United States, Canada and Japan. The recall cites heat-function components that can be damaged over time when pressed, risking overheating, smoldering and melting of the vinyl cushion. Clinicians and patients should stop using the device immediately and await manufacturer instructions.
The heat function may become damaged over time due to patients pressing on the areas with heat function components. Damage to components can lead to overheating which can lead to smoldering and melting of the vinyl cushion.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Pivotal Health Solutions, Inc. or your healthcare provider for instructions. Notification method: Letter
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The Quantum Intersegmental Table Q400 is a heated massage table used in clinical and therapeutic settings. It is designed to provide heat-assisted therapy to patients during treatments.
Prolonged or repeated pressure on heat-function components can damage the heating elements. This can cause overheating, which risks smoldering and melting the vinyl cushion, creating a fire and burn hazard.
This recall is not presented as part of a broader industry pattern.
Clinics and patients may need to discontinue use immediately. The recall could affect therapy schedules and equipment budgeting. No injuries reported yet.
Refer to the FDA enforcement report for Z-0587-2026 and the manufacturer’s recall communications
Refunds or replacements, if offered, typically occur within 4-8 weeks after eligibility is confirmed
Keep the recall notice, purchase records, serial numbers, photos of the unit, and all correspondence with the manufacturer.
Model/Catalog Number: Q400 Product: Quantum Intersegmental Table, heated massage table Manufacturer: Pivotal Health Solutions, Inc. Distribution: US nationwide, Canada, Japan Recall date: 2025-10-09 Status: Active Quantity: 34 units Recall number: Z-0587-2026 Remedy: Stop using the device. Follow manufacturer recall instructions. Contact Pivotal Health Solutions or your healthcare provider for instructions.
No injuries or incidents have been reported.
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