Medtronic Neuromodulation recalled 7,667 Clinician Programmer Applications on November 20, 2025. A software issue may prevent patients from resuming therapy, leading to a recurrence of pain symptoms. Affected models include A71100 and associated tablets.
Software issue where a Device Reset message displayed on the app was unable to be cleared. In rare cases, this resulted in an inability to resume therapy, and the patient experienced a recurrence of underlying pain symptoms. Resolution would require surgical replacement of the INS.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Medtronic Neuromodulation or your healthcare provider for instructions. Notification method: Letter
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The Restore Clinician Programmer Application is used to manage therapy for patients with implanted neurostimulation devices. Patients rely on this application for pain relief and therapy management.
The software issue prevents users from clearing a Device Reset message, which can halt therapy. This results in a return of pain symptoms for patients dependent on the device for relief.
This recall is not part of a broader industry pattern.
The recall affects patients' ability to manage pain effectively, potentially leading to increased discomfort and the need for further medical intervention.
Serial numbers and version information can usually be found in the application settings or on the device itself.
Expect a timeline of 4-6 weeks for resolution processes, including potential replacements or refunds.
Keep copies of all correspondence, receipts, and documentation related to the recall for your records.
The recall affects the Restore Clinician Programmer Application (Model A71100) used with models CT900A, CT900B, CT900C, CT900D, CT900E, and CT900F. The devices were distributed worldwide, including the U.S., Canada, and various countries in Europe and Asia.
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