Dupray Recalls Neat Steam Cleaners Over Burn Hazard Risk
Dupray USA recalled portable Neat Steam Cleaners on February 26, 2026, due to burn hazards. The model number is DUP020WNA, with batch codes from 0118-01 to 0425-05. Consumers should stop using the product immediately and follow safety instructions for a free replacement part.
Quick Facts at a Glance
- Recall Date
- February 26, 2026
- Hazard Level
- HIGH
- Brands
- Dupray USA, Dupray
- Category
- Appliances
- Sold At
- Multiple Retailers
- At-Risk Groups
- GENERAL
Product Images
Hazard Information
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
What You Should Do
Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.. Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.. Available options: Repair
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Product Details
The recalled Dupray Neat Steam Cleaner has model number DUP020WNA. It features a white base with a black flexible hose and includes an accessory set with various brushes and tools. The product was sold at multiple retailers.
The Hazard
The steam cleaner's boiler can rupture if overfilled or if the pressure release valve malfunctions. This defect poses a high risk of burn hazards or serious injury to users and bystanders.
Reported Incidents
No specific injuries or incidents have been reported as of now. The recall is proactive due to potential risks.
What to Do
Stop using the recalled steam cleaner immediately. Contact Dupray USA at 800-881-8482 or visit dupray.com for instructions on receiving a free replacement safety boiler cap.
Contact Information
For more information, call Dupray USA at 800-881-8482 or email recall@dupray.com. Visit www.dupray.com/recall for details on the recall.
Key Facts
- Model Number: DUP020WNA
- Batch Codes: 0118-01 through 0425-05
- Contact Dupray USA at 800-881-8482
- Free replacement safety cap available
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