VESTA.DS recalled VST-brand tankless water heaters on October 16, 2025. The recall affects multiple models due to a carbon monoxide poisoning hazard. Consumers should stop using the heaters immediately.
The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.
VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.. Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.. Available options: Repair
The recall involves VST-brand wall-mounted gas boilers, Series VT, VR, and VR Plus. Model numbers include VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199. The boilers have a white label with model numbers bolded.
The exhaust duct in these water heaters can crack, releasing carbon monoxide into homes. This poses a high risk of serious injury or death due to CO poisoning.
No specific incidents or injuries have been reported. The hazard is considered high due to the potential for carbon monoxide exposure.
Consumers must stop using the recalled water heaters immediately. Contact VESTA.DS at 888-505-5525 for a free repair by a certified technician.
For more information, visit www.vestahws.com and click on 'Recall' under the 'Documents/Support' tab. Email condensingwaterheater@realtimeresults.net for assistance.
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